Refund Policy

What you can get back depends on what you paid for and how far along it is:

• Blood panels — fully refundable any time before the lab requisition is sent to LabCorp. Not refundable after.
• Consultations and clinical services — refundable if you cancel before the appointment. Not refundable once the consultation takes place.
• Medications and medication plans — not refundable once dispensed or shipped. You may cancel future cycles at any time.
• Anything we cannot deliver, and any duplicate or erroneous charge — refunded in full.

If you cancel or reschedule a scheduled consultation before it begins, any fee paid for that consultation is refunded in full. Once the consultation has taken place the fee is not refundable, because the clinician’s time and review have been provided. This is true whether or not the consultation results in a prescription.

Submitting an intake form or attending a consultation does not guarantee a prescription or any specific treatment. A clinician declining to prescribe is a clinical judgment, not a service failure, and does not by itself create a refund.

Prescription medications are filled and dispensed by licensed partner pharmacies. Once a medication has been dispensed or shipped it cannot be returned or refunded, which is standard pharmacy practice and a legal requirement for dispensed prescription drugs.

Medication plans are invoiced on a recurring cycle of one, two, or three months. You may cancel at any time by contacting your care team. Cancellation applies to the next cycle and stops future invoices. A cycle already dispensed or shipped is not refunded and is not prorated.

If a shipment arrives damaged, incorrect, or does not arrive at all, contact us. We will work with the pharmacy to replace it or refund it.

• You may request a full refund any time before we send the lab requisition. Most requisitions are dispatched within one business day of payment.
• If we cannot fulfill your order for any reason (e.g. our partner lab declines the panel), we will issue a full refund automatically and notify you by email.
• If you were charged in error or for a duplicate order, contact us and we will process the refund within five business days.

• Once a requisition has been sent to LabCorp, the panel is fulfilled from our side and is not refundable, even if you choose not to attend your draw appointment.
• We are not able to refund missed walk-ins, no-shows, or specimens rejected by the lab for reasons outside our control (e.g. patient preparation, location closures).
• Provider review fees included in your order are also non-refundable once the review has been completed.

Email us at dt@regener8now.com with your order or invoice number and the reason for the request. We respond within one business day. Approved refunds are returned to the original payment method and appear within 5–10 business days, depending on your bank. Where a charge was invoiced rather than paid by card, the refund is issued against that invoice.

For any questions about this policy, contact us at dt@regener8now.com.